1. GENERAL TERMS

These Terms and Conditions govern all services provided by Glide Moving Co LLC (“the Company”, “we”, “us”, or “our”) to any customer (“the Client”, “you”, or “your”).
By booking or receiving any service from Glide Moving Co, you acknowledge and agree to the following terms.

In compliance with the California Public Utilities Commission (CPUC), Glide Moving Co provides customers with the official booklet Important Information for Persons Moving Household Goods within California prior to their move and obtains a written acknowledgment of receipt from each client.

For regulatory details and licensing information, please refer to Section 11. LICENSING AND COMPLIANCE at the end of this document.

For more information, please visit the California Public Utilities Commission official website:
➡️ https://www.cpuc.ca.gov

2. BOOKING, ESTIMATES, AND DEPOSITS

2.1 Estimates

All estimates are based on the information provided by the Client. Actual time and total cost may vary due to factors such as access conditions, distance between locations, traffic, parking availability, customer readiness at both addresses, and other unforeseen circumstances.

2.2 Not-to-Exceed (NTE) / MaxCAT Estimate

In accordance with the California Public Utilities Commission (CPUC) MAX-4 Regulations, all intrastate household-goods moves performed by Glide Moving Co are billed under a written Not-to-Exceed (NTE) estimate — also referred to as the Maximum Allowable Transport Estimate (MaxCAT).

The NTE represents the maximum total amount a customer can be charged for their move, based on the agreed hourly rate, applicable Double Drive Time (DDT), and any additional service or access fees listed in the quote.

This written estimate must be reviewed and signed by both the Client and Glide Moving Co before loading begins, as required by CPUC General Order 136-C. It ensures transparency and protects customers against unauthorized cost increases.

If additional work is requested or on-site conditions differ from those described in the original estimate (for example, extra items, long carries, stairs, waiting time, or added stops), such changes must be approved in writing through a Change Order for Services (COS).
The revised document must be signed by the client before the additional work proceeds.

2.3 Double Drive Time (DDT)

As required by the California Public Utilities Commission (CPUC), all moving companies licensed under the MTR system must apply “Double Drive Time” between the origin and destination. This means the actual travel time between the two locations is calculated and then doubled.

2.4 Hourly Rate and Minimum Time

All moves are billed at an hourly rate with a three-hour minimum. The hourly rate is determined based on the size of the crew and truck required for your move and may vary depending on the day or season.
This minimum time begins when the crew arrives at the origin location and ends when the final item is unloaded at the destination and the truck is cleared. Any time beyond the three hours will be billed in increments of one quarter-hour (15 minutes).

We apply a three-hour minimum because of the logistics involved in dispatching a full moving team and truck within Los Angeles County. Even a standard one-bedroom move typically requires about three hours of loading and two hours of unloading. This minimum also ensures fair coverage when circumstances change — for example, if a customer originally booked a full move but later handled most items independently without notice.
In such cases, our team may travel across the city for a very small amount of work (e.g., 45 minutes), which would otherwise not be operationally viable. For this reason, most professional moving companies apply a two- or three-hour minimum policy.
Smaller tasks, such as single-item deliveries, may be handled under a different rate structure, which can be discussed and confirmed in advance.

2.5 Truck Fee

Each move includes a flat Truck Fee of $39. This fee applies to every job and helps cover the operational costs associated with providing a fully equipped moving truck and professional crew to your location.

2.6 Deposit

A $50 deposit is required to confirm your booking.
This amount is applied toward your final balance on moving day.

If you cancel or reschedule at least 72 hours before your scheduled move, the deposit will be refunded in full.
Cancellations or reschedules made within 72 hours of the scheduled time are non-refundable, as our crews and trucks are reserved exclusively for your move.

For clarity, the 72-hour notice period refers to three full business days prior to the scheduled start time of your move.

Any reschedule request received after that window may be treated as a late cancellation, and the original deposit will be applied to cover administrative and scheduling costs.

If you need to reschedule, Glide Moving Co. will make every reasonable effort to accommodate your new preferred date and time based on crew availability.
However, rescheduled moves are not guaranteed for the same time slot or hourly rate originally quoted, especially during peak periods or weekends.

2.7 Certificate of Insurance (COI)

Some residential or commercial buildings — particularly apartment complexes, office towers, or properties with shared elevators — may require a Certificate of Insurance (COI) before the move.

It is the client’s responsibility to verify whether their building management requires this document.
If you are unsure, we can assist by explaining what a COI is and how it works, but we cannot contact or confirm directly with your building unless you notify us first.

Once informed, Glide Moving Co. can coordinate directly with your property management to provide the necessary documents.
Please allow at least 72 hours prior to the scheduled move to ensure timely processing.

COIs are issued free of charge when requested in advance.
However, same-day or last-minute requests may incur a $25 administrative fee, as they require additional coordination with our insurance provider.

Glide Moving Co. cannot be held responsible for delays, denied access, or rescheduling fees resulting from missing, incomplete, or late COI submissions.

2.8 Inventory & Condition Report

Glide Moving Co. may prepare an inventory and condition report prior to loading.
This report lists major items and notes their visible condition at pickup to ensure transparency and avoid disputes.
Clients may request a copy of this report or ask for a detailed inventory at an additional cost.
For standard residential moves, the crew will still verify the general condition of items during handling, even if no written report is issued.

3. ADDITIONAL CHARGES AND OPERATIONAL POLICIES

3.1 Tolls, Parking, Ticket, and Permit Fees

All tolls, parking fees, and access permits required during the move are the client’s responsibility.
If parking restrictions, loading zones, or city regulations prevent legal or safe access, the client must secure appropriate permits or reserve a loading area in advance.

Glide Moving Co. will make every reasonable effort to park legally and safely; however, in some Los Angeles areas, parking options are extremely limited.
If no suitable parking is available, the crew may need to park temporarily in a restricted zone to complete the job efficiently.

Any parking tickets, fines, or penalties incurred due to unavailable parking, lack of permits, or unsafe parking conditions will be added to the client’s final invoice.
This policy ensures compliance with city regulations and fair responsibility for all parking-related costs.

3.2 Specialty or Heavy Items

Certain items such as pianos, safes, gym equipment, or oversized mirrors require special handling and must be declared at the time of booking.
Additional movers, special equipment, or extra time may be required.
Glide Moving Co. reserves the right to decline moving items that cannot be safely handled with the available crew, equipment, or within the constraints of the location.

3.3 Fuel Surcharge (When Applicable)

Glide Moving Co. may apply a fuel surcharge only for moves that involve exceptionally long travel distances between the pickup and delivery locations, or for jobs outside our standard service area.
This charge, if applicable, is solely intended to cover the additional fuel and travel expenses required for such extended trips.
Any fuel surcharge will always be clearly stated in your written estimate before the move is confirmed.

3.4 Temporary Storage or Overnight Holding

If delivery cannot be completed on the same day, Glide Moving Co. may provide short-term storage or overnight holding upon request and subject to availability.
This service must be arranged in writing prior to the move and may incur an additional fee.
While all items remain secured inside the truck or a designated storage facility, the company’s standard valuation coverage applies only during active transportation, not while goods are stored or held overnight.

3.5 Time Billing and Crew Break Policy

All moving jobs are billed based on actual labor time, calculated from the crew’s arrival at the origin until completion of unloading and truck clearance at the destination.
Short rest breaks taken by the crew for hydration or restroom purposes are included in the total billable time, as required by labor standards.
However, any extended lunch breaks, if applicable, are not charged to the client.

4. SCHEDULING AND ARRIVAL WINDOWS

4.1 Morning Moves

Morning moves are performed at the exact time agreed with the Client.
Our crews are scheduled to depart on time to ensure arrival at the confirmed start hour, except in the event of major unforeseen circumstances (e.g., extreme weather, accidents, or road closures).

4.2 Afternoon Moves

Afternoon moves are influenced by multiple factors, including the duration and organization of the morning jobs, customer preparedness, traffic conditions, and other unforeseen circumstances.

Because of these variables, we cannot provide an exact arrival time in advance. An estimated time window will be communicated to you, and our team will provide updates by text or phone as the day progresses.

Clients are asked to remain available throughout the provided time window to ensure a smooth handoff once the crew becomes available.

Friendly reminder: no moving company can perfectly predict the duration of a move. There are too many external factors involved, but Glide Moving Co always does its best to stay as accurate as possible and to keep you informed.

4.3 Early Morning or Late Moves

In rare cases, customers may request an early morning or late-evening move outside of standard operating hours.
Such arrangements are subject to crew and truck availability and must be confirmed in advance by Glide Moving Co management.

Additional fees may apply to compensate for extended scheduling, staffing, or access limitations associated with non-standard hours.
These cases include, but are not limited to, special business relocations outside of business hours or sensitive residential situations requiring privacy or discretion.

5. FURNITURE DISASSEMBLY & REASSEMBLY

5.1 Standard Furniture

Our crew can disassemble and reassemble standard furniture upon request.
We will only reassemble items that we disassembled ourselves.
We are not responsible for missing screws or hardware on furniture disassembled by the customer or third parties.

5.2 Large or Complex Units

Some large or complex furniture units (e.g., built-in wardrobes, oversized cabinets, or multi-section systems) can be disassembled and reassembled upon request.
However, due to their size, weight, and structure, the disassembly and reassembly process can be time-consuming and may significantly increase the total cost of the move. In some cases, it may be more cost-effective for the customer to replace the item rather than disassemble and reinstall it.

Certain furniture types are not designed to be disassembled and reassembled multiple times. Years of static weight can cause panels or joints to deform slightly, making reassembly difficult or impossible to restore perfectly.
If our crew determines that disassembly would risk permanent damage or misalignment, Glide Moving Co reserves the right to decline this operation to protect both the furniture and the client’s interests.

Customers are, of course, welcome to disassemble such items themselves prior to the move. In that case, our team will safely transport all parts to the destination with proper care and protection.

5.3 Assembly of New or Unopened Items

Glide Moving Co. can assist with the assembly of newly purchased or unopened furniture upon request.
This service is not included in standard moving operations and will be billed separately at the regular hourly rate unless otherwise specified in your quote.

Our movers use standard professional tools and handle all items with care; however, Glide Moving Co. cannot be held responsible for missing parts, manufacturing defects, or design flaws discovered during or after assembly.
We recommend that customers inspect all components beforehand and ensure that all required parts and instructions are available before requesting this service.

6. FURNITURE CONDITION AND HANDLING LIMITATIONS

6.1 Wobbly, Pre-Damaged, or Self-Assembled Furniture

If a piece of furniture appears structurally unstable, wobbly, already at risk, or improperly assembled (e.g., IKEA-style), our crew will immediately notify you.
The team leader will offer to handle this item with extra care and as much precaution as possible; however, please note that such items are not covered by our insurance, as their instability pre-existed before handling.

If you do not agree that the item travels under these conditions without insurance coverage, Glide Moving may decline to transport it.
We appreciate your understanding that we cannot insure items already at risk of collapse or breakage prior to handling.

6.2 Furniture Must Be Emptied Before Moving

For safety and insurance reasons, all furniture must be completely emptied before being moved.
Heavy items left inside drawers, wardrobes, or cabinets can increase the risk of structural damage during handling and transport. Movers already lift heavy loads throughout the day, and unnecessary additional weight can cause injury or breakage.

Small objects left inside may also shift or fall out when furniture is tilted, leading to loss or damage.
Clients are therefore required to remove all contents before the move.

If a client insists on keeping items inside a piece of furniture, Glide Moving Co. will not be responsible for any loss or damage to the furniture or its contents.

6.3 Unsafe or Non-Transportable Items

For safety and liability reasons, Glide Moving Co. reserves the right to decline moving any item that cannot be handled safely with standard moving equipment or that presents a risk of damage to property or injury to the crew.
This includes, but is not limited to:

• items permanently affixed to walls, ceilings, or floors (e.g., mounted cabinets, mirrors, or built-in units);
• water-filled or fragile structures such as aquariums, waterbeds, or hot tubs;
• overweight or oversized objects that exceed safe handling capacity;
• or any item located in an area with unsafe access (e.g., narrow stairways, steep slopes, or unstable ground).

When such situations occur, our team will inform the customer immediately and discuss possible alternatives — for example, leaving the item on site or recommending a specialized handling service.

7. PACKING & UNPACKING SERVICES

7.1 Packing Service

Packing service must be requested at the time of booking.
Last-minute packing requests may not be possible due to scheduling constraints or material availability.
Our crews may also have another move scheduled after yours, and we do not carry large quantities of packing materials in the truck unless previously arranged.
Packing services are billed at the same hourly rate as moving services, unless otherwise specified in your quote.

7.2 Packing Materials

We can only perform packing using our own professional materials (boxes, tape, wrapping paper, plastic wrap, bubble wrap, etc.).
Clients cannot request packing using personal boxes or packing supplies that do not meet our professional standards.

7.3 Supplies Policy

Boxes are charged individually based on size.
At the end of the packing job, all boxes used are counted and added to the final bill.
Tape, plastic wrap, bubble wrap, and other protective materials are included free of charge.

7.4 Unpacking Service

Unpacking service is available upon request and billed at the same hourly rate as packing.
Our crew will gladly help open and place boxes in the rooms or areas you specify, making it easier for you to settle in and organize your new space.
However, please note that our movers are not interior designers or home organizers.
We do not arrange items inside drawers, wardrobes, bookshelves, or cupboards, nor do we organize clothing, kitchenware, or decor according to personal preference.
Our role is to make sure your belongings are safely unpacked and ready for you to arrange as you wish.

8. CLIENT-PACKED BOX POLICY

8.1 General Conditions

Boxes that are properly packed, taped, and reasonably weighted are fully covered under Glide Moving Co.’s standard valuation coverage.
However, boxes that are overfilled, poorly sealed, interlocked without tape, or contain loose or leaking items may not be covered under any insurance policy.

For safety and efficiency reasons, all boxes must be closed and clearly labeled before the crew’s arrival.
If boxes are not ready or present excessive weight, our team leader may ask the client to repack or redistribute their contents before loading.

To prevent accidents, we strongly discourage placing liquids, fragile decorative items, or open containers in boxes intended for regular stacking inside the truck.

8.2 Liquids and Hazardous Contents

Glide Moving Co. does not assume responsibility for any damage caused by leaking or spilling liquids transported in client-packed boxes.
This includes beverages, cleaning products, oils, or any other substance that could soil or damage other belongings during transit.

All boxes are always transported in an upright and stable position inside the truck.
If a leak occurs, it is the result of improper packing, sealing, or container failure, and Glide Moving Co. will not be liable for the resulting damage.

Leaking liquids can also cause damage to the moving truck and protective equipment.
In such cases, cleaning or repair costs may be billed to the customer if the leakage is due to inadequate packing or container failure.

We strongly recommend that all liquids be securely sealed, double-bagged, or transported separately by the client in their personal vehicle.

9. SAFETY AND EQUIPMENT POLICY

9.1 No Passengers

For insurance, safety, and liability reasons, Glide Moving Co. cannot transport any passengers in its moving trucks — neither in the front cab nor in the rear cargo box.
Only authorized Glide Moving Co. crew members are permitted inside the vehicle at any time.
Customers must arrange their own transportation to and from the moving locations.

9.2 Equipment and Tools

All moving equipment and protective materials provided by Glide Moving Co. — including dollies, straps, moving blankets, pads, and tools — remain the sole property of the company.
Any damage, loss, or misuse of this equipment caused by the client or any third party may result in replacement or repair charges.

Customers are not permitted to handle or use company equipment unless explicitly authorized by the team leader.
This ensures safety, prevents injuries, and maintains the integrity of professional-grade gear.

9.3 Kids and Pets Safety

For everyone’s safety, children and pets must be kept away from moving paths and work areas at all times.
Movers carry heavy and bulky items, often with limited visibility, and must move freely without obstruction.
The client is responsible for maintaining a safe workspace and ensuring clear access at both pickup and drop-off locations.

9.4 Worksite Access & Safety Conditions

Clients must ensure safe and reasonable access to all areas where moving services will take place.
This includes removing obstacles, clearing walkways, and ensuring that driveways, stairs, hallways, and entryways are safe to use.

The client is also responsible for reserving adequate parking space for the truck and crew, securing elevator access when applicable, and confirming that the building management allows moving activity at the scheduled time. Any waiting time resulting from limited access, parking difficulties, elevator delays, or client-related readiness issues will be billed at the standard hourly rate.

If conditions are deemed unsafe — such as slippery floors, blocked passages, unstable structures, extreme weather, or hazardous surroundings — the crew leader may pause or decline work until the situation is made safe.
This policy protects both the client’s property and the safety of Glide Moving Co.’s staff.

10. ELECTRONICS & APPLIANCES

10.1 Electronics

For valuable electronic items (TVs, monitors, audio systems, etc.), our crew may request to test the device at pickup and again at delivery.
This ensures transparency in case of pre-existing technical issues and helps confirm that the item was transported in the same working condition.

10.2 Appliances

All major household appliances (washers, dryers, refrigerators, etc.) must be fully disconnected, drained, and prepared before the movers arrive.
Glide Moving Co cannot disconnect or reconnect washing machines, refrigerators, or any appliance involving a water or gas line, because such operations are not covered by moving insurance.
If a leak or property damage occurs during or after reconnection, it would not be covered under our liability, which is why our crew must refrain from performing these tasks.
Our team can lend tools and verbally guide you through the process, but cannot perform the disconnection or reconnection directly.

11. ITEMS OF HIGH VALUE

Our standard insurance covers normal household goods at declared value.
If you own high-value or luxury items — such as fine art, designer furniture, jewelry, or expensive electronics — you must inform Glide Moving Co prior to your move.
This allows us to offer additional coverage options or special handling recommendations.

Failure to declare such items may limit our liability.
If a high-value item (e.g., artwork, sculpture, collector’s piece, etc.) is transported without prior notice and suffers damage, Glide Moving Co cannot be held responsible beyond the standard valuation coverage.

Please also note that valuables should never be left inside drawers, furniture, or boxes.
We are not responsible for the loss or damage of cash, jewelry, watches, documents, or other personal valuables.
We recommend that you personally pack and transport these items for maximum security.

12. PROHIBITED OR RESTRICTED ITEMS

For safety, insurance, and regulatory reasons, certain items cannot or should not be transported by Glide Moving Co.

12.1 Hazardous Materials

Items such as gasoline, propane tanks, paint, solvents, cleaning chemicals, or explosives are strictly prohibited inside moving trucks. These materials pose safety risks and are not covered by any form of moving insurance.

12.2 Weapons and Ammunition

Firearms, ammunition, and any weapon-related equipment must be transported personally by the owner, in full compliance with local and federal laws.

12.3 Illegal Substances

No illegal drugs or controlled substances may be transported under any circumstance.

12.4 Perishable Goods and Live Plants

Perishable foods and live plants may be transported only at the customer’s own risk and when intrastate regulations allow.
While these items can usually be moved within California, they are not covered by insurance due to their fragile and perishable nature.
Please note that temperature, humidity, and vibration inside the moving truck can vary greatly and may affect the condition of food, beverages, or plants during transport.
Our movers will handle these items with extra care, but Glide Moving Co cannot be held responsible for any spoilage or damage.

13. INSURANCE AND VALUATION

For intrastate moves within California, Glide Moving Co. provides basic valuation coverage at no additional cost, as required by the California Public Utilities Commission (CPUC).
This coverage compensates loss or damage at a rate of $0.60 per pound per article, regardless of the item’s actual value.

Customers who wish to obtain higher coverage may request it before the move begins, through a written valuation declaration.
Glide Moving Co. can assist with completing this form and explain the available options.

Please note that this valuation is not full replacement-value insurance and does not cover sentimental or high-market-value items (artwork, jewelry, collectibles, etc.).
For such belongings, clients are encouraged to secure third-party insurance or specialized coverage before the moving date.

13.1 Valuation Selection and Waiver Acknowledgment

Before any loading begins, the Client must choose a valuation option — either the basic valuation ($0.60 per pound per article) or a higher coverage if requested and quoted in writing.
If the Client declines higher coverage, they acknowledge that compensation for any loss or damage will be limited to the basic valuation stated above.
This acknowledgment appears on the official move documents (such as the Not-to-Exceed Estimate and Bill of Lading) and serves as formal waiver of full-value protection.

13.2 Client Signature Requirement

The Client’s signature is required to confirm the selected valuation level and any applicable exclusions.
Without a signed acknowledgment, Glide Moving Co. will proceed under the basic valuation coverage only.

14. CLAIMS AND LIABILITIES

14.1 Claim Procedure

Clients are encouraged to inspect all items upon delivery and report any visible damage before the crew departs.
Claims for concealed or non-visible damage may be submitted in writing within nine (9) months of delivery.

As required by the California Public Utilities Commission (CPUC), each claim must include a clear photo and a short written description to allow fair processing.

To ensure proper documentation, Glide Moving Co. may also request that the customer complete and sign a Claim Acknowledgement Form, confirming the details of the incident and the date of discovery.
No compensation or repair action can be processed until the required documentation and photos have been received.

14.2 Coverage and Conditions

Coverage applies only to items under Glide Moving Co’s direct care and only according to the valuation option selected prior to the move (see Section 13).
Electronic devices and appliances must be verified by the customer at delivery; malfunctions not reported on the same day are presumed unrelated to handling.

Coverage does not extend to normal wear, minor scuffs, or small cosmetic imperfections that can reasonably occur during standard moving operations.

14.3 Exclusions

While Glide Moving Co takes every precaution to protect your belongings and property, certain exclusions apply in accordance with industry and CPUC standards:

Items that were pre-damaged, self-assembled, or improperly packed by the customer.

Normal wear and tear from standard handling and transport.

Minor damage to walls, floors, ceilings, or structures resulting from limited access, tight angles, or normal moving conditions.

Hidden defects, internal mechanics, or fragile materials (e.g., particle board, glass edges, veneer finishes).

Glide Moving Co. is not responsible for minor scratches, marks, or tire impressions on driveways, sidewalks, or unpaved areas, provided reasonable precautions were taken by the crew.”

Significant or preventable damage resulting from gross negligence by Glide Moving Co will be reviewed and, if applicable, addressed under our insurance coverage.
Our goal is to resolve all legitimate claims transparently and fairly, within the scope of CPUC regulations.

14.4 Reporting Damage to Building Management

If any damage occurs to common areas or property managed by a landlord, building management, or homeowners association (e.g., elevator, hallway, lobby, driveway), the Client must immediately notify the property management upon completion of the move.
Glide Moving Co. must also be informed in writing within 24 hours so that appropriate documentation and insurance coordination can be initiated if required.
Failure to report such damages promptly may limit or void liability coverage under CPUC regulations.

14.5 Insurance Limitation for Acts of the Customer

Glide Moving Co.’s insurance coverage applies only when services are performed according to company policy and safety standards.
If a client’s actions, instructions, or omissions directly contribute to loss or damage — such as interfering with the crew’s work, requesting unsafe handling methods, failing to empty furniture, or refusing protective wrapping — any resulting damage will not be covered under Glide Moving Co.’s insurance.

This includes situations where the client or a third party assists with the move, modifies the crew’s setup, or obstructs normal procedures.
In such cases, liability for any resulting damage shifts entirely to the client.

15. PAYMENT TERMS

15.1 Payment Due

Payment is due immediately upon completion of the move, unless otherwise specified in writing.
We accept cash, debit cards, major credit cards, or certified checks.
Personal checks are not accepted.

15.2 Billing Increments

All jobs are billed in 15-minute increments.
Time starts when the moving crew arrives at the origin address and ends once the last item has been unloaded, placed in your home, and the truck is cleared.

15.3 Deposit Application

The $50 booking deposit paid at the time of reservation will be applied toward your final balance on moving day.

15.4 Credit Card Fee

A credit card processing fee of approximately 3 % may apply, depending on the payment processor.
Clients wishing to avoid this surcharge may choose to pay by cash or certified check instead.

15.5 Payment Completion

For transparency and efficiency, we kindly ask that clients are prepared to finalize payment before the crew leaves the delivery site.
This helps ensure a smooth and professional closing to the service.

15.6 Late or Unpaid Balances

Unpaid balances not settled on the day of service may incur late fees or collection actions after 10 business days.

15.7 Chargebacks and Late Fees

All payments are due immediately upon completion of the move unless otherwise specified in writing.

In case of a credit card dispute (chargeback) filed after the service has been completed, Glide Moving Co. reserves the right to provide signed documents, photos, and time logs to the payment processor as evidence of services rendered.
Customers are encouraged to contact us directly before disputing a charge to allow for prompt and fair resolution.

Unpaid balances may be subject to a late fee of up to 5% per month if not settled within 10 business days following the move date.
Repeated payment delays or chargebacks may result in suspension of future service until the outstanding balance is cleared.

16. FORCE MAJEURE (Delays Beyond Control)

Glide Moving Co. shall not be held responsible for delays, service interruptions, or damages caused by events beyond our reasonable control.
Such events include but are not limited to: severe weather, road closures, traffic accidents, mechanical breakdowns, strikes, governmental restrictions, or other unforeseen circumstances that prevent normal operations.

In the event of such circumstances, Glide Moving Co. will make every reasonable effort to notify the customer as soon as possible and resume service promptly once conditions permit.
No compensation or refund shall be provided for delays or rescheduling caused by force majeure events.

17. LICENSING AND COMPLIANCE

Glide Moving Co operates under all required local, state, and federal moving and transportation regulations.

California Public Utilities Commission (CPUC): Household Mover Permit – MTR Number (pending to be inserted)

U.S. Department of Transportation (USDOT): Federal Motor Carrier Registration – USDOT Number (to be inserted)

Business Tax Registration Certificate (BTRC): City of Los Angeles

CPUC MAX-4 Compliance: All intrastate household moves are performed in accordance with the CPUC MAX-4 Tariff regulations, including written Not-to-Exceed (NTE) Estimates and Change Orders for Service (COS).

Glide Moving Co complies fully with CPUC General Order 136-C, MAX-4 tariff requirements, and all applicable California Vehicle Code and federal FMCSA safety regulations.

18. PRIVACY POLICY AND LEGAL NOTICE

By booking with Glide Moving Co, you agree to our Terms & Conditions and Privacy Policy.
All content, logos, pictures, graphics, and trademarks displayed on this document or on our website are the exclusive property of Glide Moving Co LLC and are protected by applicable copyright and trademark laws.

Unauthorized reproduction, distribution, or use of any materials belonging to Glide Moving Co — including images of branded trucks, uniforms, or marketing assets — is strictly prohibited without prior written consent.

19. GOVERNING LAW AND LANGUAGE

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law principles.

Any dispute, claim, or legal proceeding arising from these Terms or from services provided by Glide Moving Co. shall be subject to the exclusive jurisdiction of the courts located in Los Angeles County, California.

This agreement and all related documents are written in English, which shall prevail in the event of any translation discrepancy.

20. SEVERABILITY AND ENTIRE AGREEMENT

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall remain in full force and effect.

These Terms and Conditions constitute the entire agreement between the customer and Glide Moving Co. regarding the moving services provided.
No verbal agreements, prior communications, or informal promises shall modify or override the written terms stated herein.

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